Our COVID-19 Protocols

“All the staff at Byker Hall have been absolutely marvellous during these difficult times. Any questions or issues have been answered or dealt with promptly nothing seems too much bother. Thank you on behalf of our family.”

Jim M, son of Sheila D

Testing

Our residents safety and wellbeing is our top priority and we have had a robust and comprehensive response to the Coronavirus throughout the Pandemic. Our staff protect the health of your loved ones. We are tested each week using both PCR and Lateral Flow tests.

Following Government protocols our residents are tested every 28 days using PCR tests.

Vaccinations

We strongly encourage our staff to receive the COVID-19 vaccine to continue to protect themselves and those around them. 94% of our staff at Byker Hall have had their vaccination.  We are waiting for further Government Guidance.

Visiting

Our priority is to ensure the our residents remain safe when visited by their loved ones. We have numerous allocated areas including both inside and outside of our Home to create comfort as well as ensuring safety for a good quality and risk-free visit.

All visiting is for 30 minutes.  Booked by calling our Home Administrator on 0191 224 0588.

To find out more about visiting at Byker Hall click HERE.